My Services
I help organisations transform their operations from end-to-end: Optimising processes, reducing costs, and boosting performance in measurable ways. Here's how I do it:
GBS Strategy & Operating Model Design
I design, implement, and scale multi-tower Global Business Services (GBS) models.
Drawing on multicultural and inter-generational collaboration, I integrate retained and GBS roles to drive value across O2C, S2P, and R2R.
I redesign processes and build BPM frameworks to standardise, centralise, and optimise operations - ensuring agility, transparency, and control.
End-to-End Process Optimisation & Governance
Digital Enablement & Customer Journey Transformation
I support digital service design through CRM platforms, self-service portals, and enterprise systems like SAP S/4HANA, Coupa, and Ariba.
I deliver clear and actionable roadmaps and diagnostics that cover strategy, structure, technology, and performance management.
Transformation Roadmaps & GBS Health Checks
Hybrid Delivery, BPO Integration & Transition Execution
I guide clients through complex delivery setups, including hybrid and outsourced models. This includes contract structuring and effective vendor governance.
I step in with hands-on leadership to accelerate implementation, drive change adoption, and ensure successful, results-oriented transformation.
At Trust.ed, I make transformation real - turning strategy into scalable, high-impact results.
